Account Support Executive

Written By EP Group

Full-Time

EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.

Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.

We are now seeking an Account Support Executive, based on site here in Birmingham, to support one of our largest customers in the retail sector.

You will work closely with the account management team to establish and agree activities and be the liaison between the customer and our business. 

You will work with customer stakeholders and internal colleagues to take ownership of service delivery will enable the team to provide a higher quality of service. 

Responsibilities

  • Representing EPG in customer facing calls and Teams meetings

  • Successfully working with internal and external stakeholders to resolve operational and technical issues, as well as improve the customer experience

  • Maintaining knowledge of products, services and process to address queries effectively

  • Capturing, logging and tracking of price and product enquires

  • Ensure accurate pricing is maintained

  • Generating ad hoc reports and basic data analysis

  • Keeping the team updated of progress and changes

Experience Required

  • Effective communicator, both written and orally

  • Ability to build collaborative working relationship across multiple departments 

  • Experienced of building trusted partnerships with clients and colleagues

  • Strong attention to detail, with ability to multi-task, plan and prioritise

  • Understanding of when to escalate and when to take ownership

  • Excellent writing and communication skills

  • A good understanding of Excel

This is an office based role between 8.00am to 5.30pm (based on 8 hour shifts with half an hour for lunch) however there may be an occasional requirement to attend meetings at customer sites. The hours may vary according to the needs of the business and may include occasional weekends.

EP Group
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